PDF Version DemoAvaya 3305 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance |
| Exam Number: | 3305 |
| Available Languages: | English |
| Related Certifications: | Avaya Aura® Experience Portal Avaya Proactive Outreach Manager (POM) |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Avaya 3305 Sample Questions |
| Exam Way: | Typically delivered via online proctored or authorized testing center (format may vary by region) |
| Pre Condition: | Recommended experience with Avaya Aura Experience Portal and basic knowledge of POM and contact center solutions. |
Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Deployment | - Integration with SIP, IVR, and external systems - Backup and recovery procedures - Deployment best practices |
| Avaya Aura Experience Portal Architecture and Components | - Integration with Avaya Aura platform - Media processing and call flow basics - System architecture and core components overview |
| Proactive Outreach Manager (POM) Implementation | - Outbound dialing strategies and rules - POM installation and configuration - Campaign setup and management |
| System Administration and Maintenance | - System monitoring and troubleshooting - User, role, and security management - Logging, reporting, and performance tuning |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
A) Avaya Aura Experience Portal
B) Avaya Aura Session Manager
C) Avaya Aura Communication Manager
D) Intelligent Customer Routing
2. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A) the IP of the POM server
B) an existing contact attribute
C) an existing contact strategy
D) the Call Classification Analysis (CCA) timeout to be used
E) sufficient voice ports and POM CCA licenses
3. When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
A) The command line interface (CLI)
B) The graphical user interface (GUI)
C) The Remote Desktop
D) The Tomcat Administration Screen
E) The AAEP Web administration POM menu
4. Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?
A) ICR Core performs polling and updates the cache. II then provides routine) information to this call.
B) IRC Core will not perform polling. It provides routing information from the cache.
C) ICR Core provides routing information from the cache. It then performs polling and updates the cache.
D) ICR Core performs polling and provides routing information, but the cache is not updated.
5. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?
A) Upgrade the Auxiliary EPM.
B) Restart httpd on the Auxiliary EPM.
C) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
D) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C,E | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: C |
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