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920-106
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Exam Code: 920-106

Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM

Updated: Jul 25, 2026

Number: 76 Q&As with Testing Engine

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Nortel 920-106 Exam Overview:

Certification Vendor:Nortel
Exam Name:NNCSS SYMPOSIUM CALL CENTER EXAM
Exam Number:920-106
Exam Duration:90 minutes
Passing Score:70-75%
Exam Format:Multiple Choice, Scenario-Based
Certificate Validity Period:Expired / Retired
Related Certifications:NNCSS Symposium Call Center Server
NNCSS Contact Center Support
Real Exam Qty:76-81
Exam Price:USD 125-150
Available Languages:English
Recommended Training:Nortel Official Symposium Call Center Training
Exam Registration:Originally via Prometric / Pearson VUE
Sample Questions:Nortel 920-106 Sample Questions
Exam Way:Computer-Based Testing (CBT) at authorized test centers
Pre Condition:None required; prior experience with Nortel Symposium Call Center recommended
Official Syllabus URL:https://en.wikipedia.org/wiki/Nortel_certifications

Nortel 920-106 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation & Configuration25%- Database and licensing setup
- Server setup and deployment
- Basic configuration parameters
Topic 2: Maintenance & Troubleshooting25%- Monitoring and performance tuning
- Fault isolation and resolution
- Backup and restore procedures
Topic 3: Administration & Operation25%- Call routing and queue management
- Daily operational tasks
- User management and permissions
Topic 4: Symposium Call Center Overview & Architecture25%- Network integration and protocols
- Software architecture and releases
- System components and hardware

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