Nortel 920-108 Exam Overview:
| Certification Vendor: | Nortel Networks |
| Exam Name: | NNCSS-Periphonics MPS 100 Technical Support |
| Exam Number: | 920-108 |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Exam Price: | Not officially published (historical estimate ~$125 - $150 USD) |
| Related Certifications: | NNCSS (Nortel Networks Certified Support Specialist) Track |
| Real Exam Qty: | 65 - 100 |
| Passing Score: | 70% - 75% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Expired / Retired certification |
| Available Languages: | English |
| Recommended Training: | Nortel Official MPS 100 Technical Support Training (retired) |
| Exam Registration: | Original registration portal (retired) |
| Exam Way: | Computer-based testing at authorized test centers (formerly Pearson VUE / Prometric) |
| Pre Condition: | No formal prerequisites; recommended working knowledge of Periphonics MPS 100 systems |
| Official Syllabus URL: | https://web.archive.org/web/*/nortel.com/certification |
Nortel 920-108 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: MPS 100 System Overview & Architecture | 20% | - System interfaces and connectivity - Software components and operating environment - Hardware components and system architecture |
| Topic 2: System Interoperability & Integration | 10% | - Protocol support and interoperability - Integration with telephony networks - Performance monitoring and optimization |
| Topic 3: Maintenance & Troubleshooting | 20% | - Backup and restore procedures - Alarm and log analysis - Routine maintenance procedures - Fault isolation and resolution |
| Topic 4: Configuration & Administration | 25% | - Feature and service configuration - System configuration parameters - Database and file system management - User and access management |
| Topic 5: Installation & Commissioning | 25% | - Site preparation and requirements - Hardware installation and cabling - Software installation and configuration - Initial system startup and verification |









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