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920-131
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Exam Code: 920-131

Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2

Updated: Jul 22, 2026

Number: 39 Q&As with Testing Engine

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Nortel 920-131 Exam Overview:

Certification Vendor:Nortel
Exam Name:NCSS-Symposium Express Call Center Installation and Maint 4.2
Exam Number:920-131
Certificate Validity Period:2 years
Exam Format:Multiple Choice, Scenario-Based
Real Exam Qty:39-51
Related Certifications:920-130 - NCSS-Symposium Express Call Center 4.2
Exam Duration:90 minutes
Passing Score:70%
Available Languages:English
Exam Price:$125 USD
Recommended Training:Nortel Official Symposium Express Training
Exam Registration:Prometric (Legacy)
Sample Questions:Nortel 920-131 Sample Questions
Exam Way:Onsite at authorized test centers (originally Prometric)
Pre Condition:None required; recommended prior knowledge of Nortel Symposium Express and telephony systems
Official Syllabus URL:Unavailable (Nortel acquired, original site retired)

Nortel 920-131 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration30%- Basic call center configuration
- Licensing and activation
- Database configuration
- Server installation and setup
Administration and Maintenance25%- User and agent management
- Backup and restore procedures
- Software updates and patches
- System monitoring and logs
Troubleshooting and Support25%- Call flow and connectivity problems
- Error diagnosis and resolution
- Common installation issues
- Performance optimization
System Overview and Architecture20%- Symposium Express 4.2 components
- Hardware and software requirements
- Network and telephony integration

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