100% Nortel 920-177 Guaranteed Success With Testing Engine

Exam Code: 920-177

Exam Name: Nortel Contact Center Rls. 7.0 Administration & Scripting

Updated: Jul 24, 2026

Number: 100 Q&As with Testing Engine

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Nortel 920-177 Exam Overview:

Certification Vendor:	Nortel
Exam Name:	Nortel Contact Center Rls. 7.0 Administration & Scripting
Exam Number:	920-177
Available Languages:	English
Related Certifications:	Nortel Contact Center Manager Rls. 7.0 Install and Config Nortel Communication Control Toolkit 7.0 Implementation Nortel Contact Center Multimedia Rls. 7.0 Implementation Nortel Contact Center Rls. 7.0 Technical Support
Exam Way:	Typically proctored exam (onsite or authorized testing center depending on region and provider)
Pre Condition:	No strict official prerequisite is publicly documented; familiarity with Nortel Communication Server 1000 and contact center concepts is strongly recommended.

Nortel 920-177 Exam Syllabus Topics:

Section	Objectives
Topic 1: Administration of Nortel Contact Center	- System configuration and management 1. Call routing configuration 2. Skillset and queue administration 3. User and agent configuration
Topic 2: Scripting for Contact Center	- Scripting fundamentals 1. Call flow scripting logic 2. Event handling in scripts 3. Routing strategies using scripts - Advanced scripting 1. Integration with external systems 2. Conditional routing logic
Topic 3: Reporting and Monitoring	- Operational reporting 1. Contact center performance metrics 2. Real-time monitoring tools
Topic 4: Nortel Contact Center Rls. 7.0 Architecture Overview	- Contact Center components and system architecture 1. System architecture concepts 2. Integration with Communication Server 1000
Topic 5: Troubleshooting and Maintenance	- System troubleshooting 1. Call flow diagnostics 2. Logging and error analysis

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100% Nortel 920-177 Guaranteed Success With Testing Engine