Nortel 920-473 Exam Overview:
| Certification Vendor: | Nortel Networks |
| Exam Name: | Nortel Converged Office for CS 1000 Rls. 6.x Config & Network |
| Exam Number: | 920-473 |
| Available Languages: | English |
| Real Exam Qty: | 90 - 100 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Nortel Certified Support Specialist (NCSS) Communication Server 1000 Series Certifications |
| Exam Price: | USD 125 - 150 |
| Passing Score: | 70% - 75% |
| Exam Format: | Multiple Choice, Drag and Drop, Scenario-Based |
| Recommended Training: | Avaya Nortel CS 1000 Transition Resources Nortel Official Training (Legacy) |
| Exam Registration: | Prometric (Historical) Pearson VUE (Historical) |
| Exam Way: | Proctored onsite at Prometric / VUE test centers; retired, no longer available for new registration |
| Pre Condition: | Recommended prior knowledge of CS 1000 administration, IP telephony, and basic networking; no mandatory prerequisite exam |
| Official Syllabus URL: | Retired, no active official URL |
Nortel 920-473 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Optimization | 10% | - Monitoring and diagnostics - Common issues and resolution - System updates and upgrades |
| Topic 2: Integration & Interoperability | 15% | - Integration with Microsoft Office Communications Server - Client deployment and support - Gateway and trunk configuration |
| Topic 3: Converged Office Overview & Architecture | 20% | - CS 1000 Release 6.x integration - Network requirements and topology - Solution components and functionality |
| Topic 4: Configuration & Provisioning | 30% | - User and feature provisioning - CS 1000 system configuration - Converged Office server setup |
| Topic 5: Network Infrastructure & Protocols | 25% | - IP networking and QoS - Security and firewall considerations - SIP and H.323 protocols |









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