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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
B) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
C) Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
D) Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

2. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create price list per region and use context Rules to determine the correct Price List
B) Create base price list and multiple child price list per region
C) Create an attribute on business internet offers and use attribute based pricing
D) Create price list and price list entries associated with context Rules per region

3. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
C) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D) Introduce customer data management system as a part of digital transformation to keep customer data up to date

4. UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A) Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
B) Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
C) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
D) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order

5. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B) Create an orchestration plan and define a scenario for each top product offer
C) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

Solutions: