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Exam Code: FSL-201

Exam Name: Salesforce - Implementing Field Service Lightning

Updated: Sep 11, 2026

Number: 165 Q&As with Testing Engine

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Salesforce FSL-201 Exam Syllabus Topics:

Topic	Details
Topic 1	Main Elements: This section of the exam measures the skills of a Field Service Consultant and covers the core operational elements necessary to build a working Field Service setup. It includes setting operating hours, defining service territories, creating work orders, assigning locations, and organizing products. These components form the backbone of managing and delivering field service activities efficiently.
Topic 2	Dispatcher Console: This section of the exam measures the skills of a Field Service Dispatcher and addresses managing daily operations through the Dispatcher Console. It covers how to navigate the interface, manage service appointments, and build useful tools like Gantt charts and filters to support dispatching decisions and monitor technician activity.
Topic 3	Scheduling: This section of the exam measures the skills of a Field Service Scheduler and explores how to create and manage efficient service schedules. It includes establishing work rules, setting service objectives, and applying scheduling policies. The section also walks through using the scheduling engine, managing service appointments and work orders, and leveraging the optimization model to streamline scheduling decisions.
Topic 4	Field Technician Mobility: This section of the exam measures the skills of a Field Service Mobile Technician and centers around the mobile experience. It follows a typical business flow for field tasks, defines user roles and responsibilities, demonstrates the use of the Field Service mobile app, and explains how technicians can report on their work using built-in reporting tools.

Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/

What is the duration of the FSL-201 Exam

Length of Examination: 90 minutes
Number of Questions: 60
Passing Score: 70%
Format: Multiple choices, multiple answers

Who should take the FSL-201 exam

Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce FSL-201 Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Salesforce FSL-201 Exam then he should take this exam.

Salesforce FSL-201 Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Implementing Field Service Lightning (FSL-201)
Exam Number:	FSL-201
Real Exam Qty:	60-65
Available Languages:	English
Exam Format:	Multiple Select, Multiple Choice
Exam Price:	$200 USD
Passing Score:	Approximately 67% (varies by exam version)
Certificate Validity Period:	1 year (maintenance required)
Related Certifications:	Salesforce Field Service Consultant Salesforce Service Cloud Consultant
Exam Duration:	105 minutes
Recommended Training:	Salesforce Field Service Consultant Exam Guide Salesforce Field Service Trailhead Learning Path
Exam Registration:	Salesforce Credentials Overview Salesforce Certification Registration
Sample Questions:	Salesforce FSL-201 Sample Questions
Exam Way:	Online proctored exam via Salesforce Webassessor platform
Pre Condition:	Recommended: Salesforce Service Cloud Consultant certification or equivalent experience with Salesforce Service Cloud and Field Service setup
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/fieldserviceconsultant

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