Genesys GCP-GCX Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX Certified Professional – Consolidated Exam |
| Exam Number: | GCP-GCX |
| Real Exam Qty: | 55 |
| Exam Duration: | 120 minutes |
| Related Certifications: | Genesys Cloud CX Certified Professional |
| Certificate Validity Period: | 2 years |
| Exam Price: | $500 USD |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice, Scenario-based |
| Available Languages: | English |
| Sample Questions: | Genesys GCP-GCX Sample Questions |
| Exam Way: | Online proctored or at a testing center |
| Pre Condition: | Recommended hands-on experience with Genesys Cloud CX platform |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/cloud |
Genesys GCP-GCX Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Genesys Cloud: Reporting and Analytics:
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| Topic 2 | - This section of the exam measures skills of Contact Center Supervisors and focuses on monitoring, interpreting, and analyzing contact center data. It requires proficiency in using Performance Dashboards to monitor activity and the ability to understand and correctly interpret key data presented in various Dynamic Views. This includes queue views (Queues, My Queues Activity, Detail, and Performance Summary), Agent performance views, Skills performance views, and the detailed Interaction view.
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| Topic 3 | - Genesys Cloud: Implementation: This section of the exam measures skills of Implementation Specialists and covers the foundational elements of the Genesys Cloud platform, including a description of its core features and contact center capabilities. Candidates must be able to identify the various licensing levels available and understand how to access the Genesys Cloud apps through both web and desktop interfaces. It also measures the skills of Implementation Specialists and focuses on setting up the organization's collaborative environment.
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| Topic 4 | - Genesys Cloud: Contact Center Administration: This section of the exam measures skills of Contact Center Administrators and provides an essential overview of the Genesys Cloud Contact Center platform and its features. It requires candidates to be able to list the three levels of contact center licensing and to access and navigate the Genesys Cloud Collaborate environment for administrative tasks. It also relates to the core routing logic and supervisory functions.
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Reference: https://rise.articulate.com/share/xos6eRFCHVPm1wBXGQzA6c0l_dbFKChE#/lessons/c7f_ofdMG8C8Qsj3nEnzIck9kRgEr2rj
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