Genesys GCP-GCX Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Genesys Cloud: Reporting and Analytics:
|
| Topic 2 | - This section of the exam measures skills of Contact Center Supervisors and focuses on monitoring, interpreting, and analyzing contact center data. It requires proficiency in using Performance Dashboards to monitor activity and the ability to understand and correctly interpret key data presented in various Dynamic Views. This includes queue views (Queues, My Queues Activity, Detail, and Performance Summary), Agent performance views, Skills performance views, and the detailed Interaction view.
|
| Topic 3 | - Genesys Cloud: Implementation: This section of the exam measures skills of Implementation Specialists and covers the foundational elements of the Genesys Cloud platform, including a description of its core features and contact center capabilities. Candidates must be able to identify the various licensing levels available and understand how to access the Genesys Cloud apps through both web and desktop interfaces. It also measures the skills of Implementation Specialists and focuses on setting up the organization's collaborative environment.
|
| Topic 4 | - Genesys Cloud: Contact Center Administration: This section of the exam measures skills of Contact Center Administrators and provides an essential overview of the Genesys Cloud Contact Center platform and its features. It requires candidates to be able to list the three levels of contact center licensing and to access and navigate the Genesys Cloud Collaborate environment for administrative tasks. It also relates to the core routing logic and supervisory functions.
|
Reference: https://rise.articulate.com/share/xos6eRFCHVPm1wBXGQzA6c0l_dbFKChE#/lessons/c7f_ofdMG8C8Qsj3nEnzIck9kRgEr2rj
Genesys GCP-GCX Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX Certified Professional – Consolidated Exam |
| Exam Number: | GCP-GCX |
| Real Exam Qty: | 55 |
| Exam Duration: | 120 minutes |
| Related Certifications: | Genesys Cloud CX Certified Professional |
| Certificate Validity Period: | 2 years |
| Exam Price: | $500 USD |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice, Scenario-based |
| Available Languages: | English |
| Sample Questions: | Genesys GCP-GCX Sample Questions |
| Exam Way: | Online proctored or at a testing center |
| Pre Condition: | Recommended hands-on experience with Genesys Cloud CX platform |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/cloud |
Frequently Asked Questions
1. What kinds of study material ITBraindumps provides?
Test engine: study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
PDF (duplicate of the test engine): the contents are the same as the test engine, support printing.
2. How long can I get the products after purchase?
You will receive an email attached with the GCP-GCX study material within 5-10 minutes, and then you can instantly download it for study. If you do not get the study material after purchase, please contact us with email immediately.
3. Can I get the updated products and how to get?
Yes, you will enjoy one year free update after purchase. If there is any update, our system will automatically send the updated study material to your payment email.
4. What's the applicable operating system of the test engine?
Online test engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online test engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
PC test engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs
5. How does your testing engine works?
Once download and installed on your PC, you can practice test questions, review your GCP-GCX questions & answers using two different options 'practice exam' and 'virtual exam'.
Virtual Exam - test yourself with GCP-GCX exam questions with a time limit.
Practice exam - review GCP-GCX exam questions one by one, see correct answers.
6. How often do you release your products updates?
All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
7. Do you have any discounts?
We offer some discounts to our customers. There is no limit to some special discount. You can check regularly of our site to get the coupons.
PDF Version Demo
We are confident about the products and aim to help you pass with ease. In case of failure, we will provide a no hassle full money back guarantee for the purchasing fee.
908 Customer Reviews
Quality and ValueITbraindumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITbraindumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITbraindumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.