Genesys GCX-ARC Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Variables and Prompts: For IVR Developers and Flow Designers, this part of the exam dives into the technical aspects of working with variables and prompts in Architect. It explains the built-in variables of an Architect and demonstrates how to create expressions. The section also covers the concept and usage of prompts in detail.
|
| Topic 2 | - Scheduling in Genesys Cloud: For Workforce Managers and Operations Planners, this section covers the scheduling capabilities within Genesys Cloud. It guides candidates through the process of creating a schedule and configuring its recurrence settings. The section explains the concept of schedule-based routing and its implications for contact center operations.
|
| Topic 3 | - Flow Configurations: For Contact Center Architects and Solution Designers, this domain of the exam covers advanced flow configurations in Genesys Cloud. It starts with defining routing strategies and then moves on to using inbound flows to create routing paths for incoming calls. The section covers the configuration of Salesforce data actions integration, explaining how to connect Genesys Cloud with external CRM systems.
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| Topic 4 | - Introduction to Genesys Cloud Architect: For Genesys Cloud Architects and IVR Designers, this section of the exam covers the foundational concepts of Genesys Cloud Architect. It delves into the concept of an Interactive Voice Response (IVR) system and explores the features of Architect.
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| Topic 5 | - Admin Interface: For Genesys Cloud Administrators and System Configurators, this section focuses on the administrative aspects of Architect. It explains the usage of the task and state editor and covers the configuration of default flow settings. Candidates will learn how to set default action settings and event-handling behavior.
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Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-architect-certification
Genesys GCX-ARC Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX: Architect Certification |
| Exam Number: | GCX-ARC |
| Exam Duration: | 120 minutes |
| Passing Score: | 65% |
| Related Certifications: | Genesys Cloud CX Professional Certification (GCX-GCP) |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-Based Questions |
| Exam Price: | $580 USD |
| Real Exam Qty: | 60 |
| Sample Questions: | Genesys GCX-ARC Sample Questions |
| Exam Way: | Online proctored exam through Kryterion Webassessor and authorized testing platforms. |
| Pre Condition: | No formal prerequisite. Practical experience with Genesys Cloud CX implementation, administration, and Architect flow development is strongly recommended. |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/cloud |
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