Genesys GE0-601 Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Certified Genesys Engineer (CGEB) |
| Exam Number: | GE0-601 |
| Related Certifications: | Genesys Certified Professional certifications Genesys Cloud certifications |
| Passing Score: | Typically 65-75% (varies by exam version) |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 60-75 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Exam Price: | USD 150-200 (varies by region and test provider) |
| Exam Way: | Online proctored or authorized testing center (Pearson VUE or Genesys certification portal depending on region) |
| Pre Condition: | Recommended: Experience with contact center operations and Genesys Cloud platform administration; no strict prerequisite certification required. |
| Official Syllabus URL: | https://www.genesys.com/services/certifications |
Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.
Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Performance dashboards and metrics - Real-time and historical reporting |
| Topic 2: Genesys Cloud Architecture & Fundamentals | - Platform services and routing basics - Core Genesys Cloud components - Telephony and media fundamentals |
| Topic 3: Contact Center Configuration | - Queues, skills, and routing configuration - Workforce and operational settings - User and role management |
| Topic 4: Architecting Customer Interactions | - Digital channels configuration (chat, email, messaging) - IVR and call flow design - Routing strategies and flow control |
| Topic 5: Integrations and APIs | - CRM and third-party integrations - Genesys Cloud API usage fundamentals |
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