ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
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| Topic 2 | - Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
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| Topic 3 | - Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
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| Topic 4 | - Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
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| Topic 5 | - Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :
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| Topic 6 | - Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
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| Topic 7 | - Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
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Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
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| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
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| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
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| Exam Format: | Proctored, Multiple Choice, Closed Book |
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| Exam Duration: | 90 minutes |
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| Available Languages: | Portuguese, French, German, English, Chinese, Dutch, Japanese, Spanish, Arabic |
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| Certificate Validity Period: | 3 years |
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| Related Certifications: | ITIL 4 Foundation
ITIL 4 Managing Professional |
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| Passing Score: | 70% (28/40) |
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| Real Exam Qty: | 40 |
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| Exam Price: | $495 USD |
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| Recommended Training: | AXELOS Accredited Training Providers |
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| Exam Registration: | PeopleCert Official Registration |
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| Sample Questions: | ITIL ITIL-4-Specialist-Create-Deliver-and-Support Sample Questions |
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| Exam Way: | Online proctored or onsite at accredited centers |
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| Pre Condition: | ITIL 4 Foundation certification + completion of accredited training course |
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| Official Syllabus URL: | https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support |
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