ITIL ITIL-DSV日本語 Exam Overview:
| Certification Vendor: | AXELOS |
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| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
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| Exam Number: | ITIL-DSV |
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| Available Languages: | French, English, German, Spanish, Italian, Japanese, Portuguese, Simplified Chinese |
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| Related Certifications: | ITIL 4 Foundation
ITIL 4 Managing Professional (MP)
ITIL 4 Strategic Leader (SL) |
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| Certificate Validity Period: | Lifetime (subject to CPD requirements) |
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| Real Exam Qty: | 40 |
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| Exam Price: | USD 295 |
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| Exam Duration: | 130 minutes |
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| Exam Format: | Multiple Choice (Multiple Answers), Multiple Choice (Single Answer) |
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| Passing Score: | 70% |
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| Sample Questions: | ITIL ITIL-DSV日本語 Sample Questions |
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| Exam Way: | Online proctored or at authorized testing centers (Pearson VUE) |
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| Pre Condition: | ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. |
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| Official Syllabus URL: | https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value |
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ITIL ITIL-DSV日本語 Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
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| Topic 2 | - Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
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| Topic 3 | - Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
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| Topic 4 | - Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
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| Topic 5 | - Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
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Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812
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