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ITIL-DSV
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Exam Code: ITIL-DSV

Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

Updated: Jun 28, 2026

Number: 82 Q&As with Testing Engine

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ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 2
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 3
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 4
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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Related Exams
ITIL-4-Transition-JPN - ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版)
ITIL-DSV-JPN - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版)
ITIL-4-Transition - ITIL 4 Managing Professional Transition
ITIL-4-Specialist-Create-Deliver-and-Support - ITIL 4 Specialist: Create, Deliver and SupportExam
ITIL-4-Specialist-Create-Deliver-and-Support-JPN - ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版)
Related Certifications
ITIL 4 Managing Professional
ITIL Practitioner Certification
ITIL 4 Strategist
ITIL Foundation Certification
ITIL 4

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