PDF Version DemoEXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Duration: | 60 (75 for non-native language speakers) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | 3 years |
| Exam Price: | $385 USD |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple-choice, Closed-book, Single answer, List selection |
| Available Languages: | Portuguese, Danish, French, Finnish, Polish, Chinese, English, Italian, Spanish, Japanese, German, Norwegian, Dutch |
| Recommended Training: | Official ITIL 4 Foundation Study Material EXIN Accredited Training Providers |
| Exam Registration: | PeopleCert EXIN Official Registration |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; no prior IT experience required |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 15% | - Services, service offerings, service relationships - Service management as a practice - Value, value co-creation, stakeholders |
| Topic 2: ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Start where you are - Optimize and automate - Focus on value - Keep it simple and practical - Think and work holistically - Progress iteratively with feedback |
| Topic 3: ITIL Service Value System | 20% | - Continual improvement - Governance - Service value chain
|
| Topic 4: Technology and Information Management | 10% | - Role of technology in service management - Information management principles |
| Topic 5: ITIL Practices | 30% | - Technical management practices
|
| Topic 6: Organizational Structure and Roles | 10% | - Key roles and responsibilities - Teams and groups |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which guiding principle says that it is not usually necessary to build something new?
A. Focus on value
B. Think and work holistically
C. Progress iteratively with feedback
D. Start where you are
Question 2
Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements
A. 1 and 2
B. 1 and 4
C. 3 and 4
D. 2 and 3
Question 3
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
A. Organizations and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes
Question 4
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.
A. organizations
B. IT assets
C. services
D. outcomes
Question 5
Which dimension includes activities and workflows?
A. Organizations and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: D |
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