PDF Version DemoWhat is the duration of the ITILSC-OSA Exam
- Length of Examination: 90 minutes
- Passing Score: 28 marks
- Format: Multiple choices, multiple answers
EXIN ITILSC-OSA Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL Framework) |
|---|---|
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Available Languages: | English |
| Related Certifications: | ITIL Foundation Certificate in IT Service Management ITIL Service Capability SOA Other ITIL Intermediate Capability Modules |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Real Exam Qty: | 8 |
| Sample Questions: | EXIN ITILSC-OSA Sample Questions |
| Exam Way: | Proctored exam (scenario-based multiple choice) taken at an authorized test center or online via an accredited testing partner.:contentReference[oaicite:1]{index=1} |
| Pre Condition: | Must hold ITIL Foundation Certificate in IT Service Management (or equivalent) to be eligible to sit the exam; formal training from an accredited provider is recommended.:contentReference[oaicite:0]{index=0} |
| Official Syllabus URL: | https://www.exin.com/itil-certification/ |
Training Course for ITILSC-OSA Validation
Since taking the test is only allowed after undertaking an accredited training, awareness of what this process entails is of the utmost importance. AXELOS has approved various training providers to help the candidates prepare for their tests. Each provider can structure its delivery style in a manner that it finds the most appropriate. However, their ultimate goal should be to ensure that their learners will be assisted to cover the requisite units, which have to follow the exam syllabus. Also, the delivery mode should be virtual or through e-learning. Once learners complete the curriculum, they should display the competencies below:
- The usage of processes, activities, as well as functions of OSA in achieving operational excellence;
- How important IT security is and how it contributes to OSA;
- Challenges, CSFs (Crucial Success Factors), as well as risks related to OSA;
- The place of OSA activities in supporting the ‘service lifecycle’;
- The value that OSA activities bring to the business;
- Planning for service operation with descriptions of roles as well as functions that are to be carried out in service operation alongside support. This covers service desk, IT operations management, application management, and technical management.
- Operational activities associated with processes covered within other stages of the lifecycle like change management, service asset & configuration, capacity management, availability management, knowledge management, and more;
- How to optimize the performance of service operation;
- Knowing the technology as well as execution considerations that surround OSA;
- The interaction between the OSA processes with other processes within the service lifecycle;
- Measuring OSA;
- Specifically emphasizing the lifecycle processes in addition to roles for service operation, which include event management, incident management, request fulfillment, problem management, and access management;
Besides lectures, it is highly suggested that learners be prepared fully for the ITILSC-OSA exam and the workplace environment through practical exercises in the process of the course. Also, it would be prudent for them to get a chance to take a mock test.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management | - Incident Management Process
|
| Topic 2: Event Management | - Event Management Process
|
| Topic 3: Service Desk | - Service Desk Function
|
| Topic 4: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 5: Access Management | - Access Management Process
|
| Topic 6: Functions and Roles | - Operational Roles & Functions
|
| Topic 7: Problem Management | - Problem Management Process
|
| Topic 8: Request Fulfilment | - Request Fulfilment Process
|
| Topic 9: Technology and Implementation Considerations | - Technology in OSA
|
We are confident about the products and aim to help you pass with ease. In case of failure, we will provide a no hassle full money back guarantee for the purchasing fee.
786 Customer Reviews
Quality and ValueITbraindumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITbraindumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITbraindumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.