Salesforce Marketing-Cloud-Personalization Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Activation: Salesforce consultants learn to execute impactful campaigns using tools like A
- B Testing, open time email campaigns, and mobile and server-side campaigns. This section focuses on translating insights into action, assessing how effectively consultants activate and optimize personalized marketing efforts.
|
| Topic 2 | - Solution Overview: In this topic, Salesforce consultants learn about the foundational aspects of Marketing Cloud Personalization, including its business value for real-time interaction management (RTIM) and how it enhances customer engagement. The typical use cases, product terminology, and the core components of a standard implementation are emphasized here to ensure a practical understanding.
|
| Topic 3 | - Einstein Capabilities: The Einstein Capabilities section explores recipes and their ingredients, enabling Salesforce consultants to harness predictive insights.
|
| Topic 4 | - Sitemap: Salesforce consultants delve into best practices for sitemaps, the Web SDK, and mapping catalogs and pages to optimize content delivery. Sub-topics like content zones and building a unified customer profile highlight the importance of structured content organization.
|
Reference: https://trailheadacademy.salesforce.com/certificate/exam-mc-personalization-ap---AP-216
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