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Salesforce Slack-Con-201 Exam Overview:

Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question #1

You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

A. Everyone, including guests
B. Everyone, except guests
C. Org Admins and Org Owners only
D. Workspace Admins and Workspace Owners only

Question #2

Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?

A. In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
B. Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
C. Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
D. In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.

Question #3

Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A. Learnings from the Creameri Ice Cream Co. employee satisfaction survey
B. Schedule of Creameri Ice Cream Co. deliveries and expected delays
C. A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
D. Insights about existing pain points and how Creameri Ice Cream Co. collaborates today

Question #4

You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A. Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B. Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
C. Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
D. Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.

Question #5

You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A. Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
B. Create a Sales and Marketing workspace for employees to collaborate on projects together.
C. Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
D. Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.

Solutions: