HP HP2-B28 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | Selling HP Imaging and Printing Supplies |
| Exam Number: | HP2-B28 |
| Real Exam Qty: | 40 |
| Passing Score: | 70% |
| Related Certifications: | HP Imaging and Printing Supplies Sales Certification |
| Exam Format: | Multiple Choice, Computer-Based Test |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Korean, Simplified Chinese, Portuguese (Brazilian) |
| Certificate Validity Period: | 2–3 years (varies by region) |
| Exam Price: | Varies by region (approx. $50–$150 USD) |
| Exam Duration: | 60 minutes |
| Recommended Training: | HP Official Sales Training |
| Exam Registration: | Pearson VUE / Prometric HP Certification Portal |
| Exam Way: | Online proctored or at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; 6 months of relevant sales experience recommended |
| Official Syllabus URL: | https://certification.hp.com/ |
HP HP2-B28 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Tools, Techniques and Process | 30% | - Objection handling and closing strategies - HP sales and reference tools - Consultative selling methodology |
| Topic 2: Identifying and Understanding Customer Needs | 25% | - Cost-per-page and total cost of ownership - Customer business and usage scenarios - Matching supplies to printer hardware |
| Topic 3: Understanding Imaging and Printing Supplies | 25% | - HP supply portfolio and specifications - Print quality, reliability and yield concepts - Genuine vs. non-genuine supplies |
| Topic 4: Understanding the Competition | 20% | - Competitor product positioning - Value proposition comparison - HP competitive advantages |
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