PDF Version DemoHP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
A) Refer to the battlecards for the various HP Lifecycle Services
B) Visit the competitor's website to read the descriptions of their services
C) List the different HP Services websites that the customer can visit for more information
D) Compile a list of issues customers have had with the competitor's services
2. What coverage does HP Post Warranty Service provide?
A) No-cost device repairs made with certified HP parts
B) Additional 12 months based on the product's base warranty or extended warranty
C) Extension beyond 12 months if needed
D) Access to Level 2 help desk technicians
3. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
4. An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)
A) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
B) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
C) A current trend has shown that employees will stay with an environmentally responsible company long-term
D) Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C,D |
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